Frequently Asked Questions
We clean, replace or repair any necessary items, repaint, and change the lock.
Yes, we have 24-hour maintenance service.
Submit a work request either online or through the office.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
Contact the office or our after hours maintenance phone. We will verify your identification and compare it to our file.
Yes, hanging pictures and other decorations is encouraged! If you would like to paint your apartment you will need to check with the Property Manager first.
Pool with sundeck, community building, 24-hour emergency maintenance
Memorial Weekend through Labor Day from 10am until dusk
Yes, we have free lot parking.
Every apartment has a washer and dryer provided.
Yes, with breed and weight restrictions. A maximum of 2 pets are allowed per apartment.
One time Pet Fee of $150.00 that is non-refundable and $20.00 per month in Pet Rent.
No, but we have pet waste stations throughout the property.
Washer, dryer, dishwasher, gas stove, refrigerator, forced-air gas furnace, central air.
Yes, please contact the Leasing Office for details.
Yes, our shortest lease term is 6 months.
Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.
Due to COVID-19 we will no longer be able to accept packages in our office.
There are no quiet hours. We charge a fee to rent our community building.
Appointments are preferred, but walk-ins are still welcomed.
On-site during weekday business hours.
Online at thecrossings-apartments.com
Within 48 hours
Security Deposit, Administrative Fee, pro-rated rent, pet fee, pet rent, internet, basic cable and carport.
With a bank account, debit card, or credit card online, Walk-In Payment System (WIPS), or mail directly to the business office.
Through Resident Services
Yes, to pay online with debit or credit cards.
No, but it's strongly encouraged.
Gas for heating, cooking and hot water, along with water, sewer, trash services.
Contact Consumers Energy for electric.
Guests are allowed, please be courteous.
All of our rates are pre-determined and non-negotiable.
No, a new Security Deposit would be required at move-in.
Yes, you would need to pay a new security deposit to the new community that you are moving into.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
Everything. Groceries, pharmacies, restaurants, churches, parks, shopping, banks, movie theater, and doctor's offices.
Kentwood Public Schools
Yes, the Paul Henry Bike Trail.
Meijer, Family Fare, Walgreens, Apple Valley, Target, Staples.
Biggby or Starbucks are both are a quarter of a mile or less away.
West of Kalamazoo Ave. between 60th and 68th St.
60th and Kalamazoo, just north of M-6 Highway.
Didn't find an answer?
Our team is always ready to answer your questions.
The best community to live in. Always professional, friendly and I love how they make sure curb appeal is topnotch!! Even if I need something as simple as a light bulb changed, they are quick to respond. If you are looking for a great place and community to live in, The Crossings is your new home!!! - Valerie- Google
My fiancé and I have been living here for the past four months now and it’s been a great experience! We have requested two orders for maintenance so far and they have been so quick to get to it! It’s beautiful here and the office staff is very kind. I don’t understand many of the low scored reviews. - Brooke- Google
We have been here just over four years and we think this place is a wonderful rental community! The staff and Maintenance crew have always been top notch! - John- Google
I’ve been here about two months now and so far I love it! Maintenance has been on time with any requests, they seem to keep up with everything very well and my neighbors seem cool so far! It’s very peaceful. - Nashanti- Google
The Crossing is a great apartment community to live in. I have been living here for 2 years and I have to say that everyone here is professional and they genuinely care about their residents and the up keep of the community. I have never had to wait if something needed to be done in my apartment. They respond quickly and professionally and they get the job done right!! If you are looking for a great place to live I highly recommend...very close to shopping and restaurants... - Val- Google
Great place to call home! The maintenance team stays on top of what needs done. The office staff is friendly and quick to respond. I absolutely adore the new construction. Every location is within reach and we are close to highway access, while remaining secluded from it all. I love it here! - Resident- Google
This apartment & whole experience has been nothing but wonderful...Maintenance has been super great, quick and super helpful. Our apartment moving in was way better than we expected. We moved into a one bedroom apartment with all of the amenities inside, wonderful layout. Most importantly, Shirley, our leasing agent was SO helpful with the whole process, very responsive & made our moving experience so much more easier and enjoyable...the crossings is by far the best...!! - Lexi- Google