Skip to main content

Frequently Asked Questions


We clean, replace or repair any necessary items, repaint, and change the lock.

Yes, we have 24-hour maintenance service.

Submit a work request either online or through the office.

Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.

Contact the office or our after hours maintenance phone. We will verify your identification and compare it to our file.

Yes, hanging pictures and other decorations is encouraged! If you would like to paint your apartment you will need to check with the Property Manager first.


Pool with sundeck, community building, 24-hour emergency maintenance

Memorial Weekend through Labor Day from 10am until dusk

Yes, we have free lot parking.

Every apartment has a washer and dryer provided.

Yes, with breed and weight restrictions. A maximum of 2 pets are allowed per apartment.

One time Pet Fee of $150.00 that is non-refundable and $20.00 per month in Pet Rent.

No, but we have pet waste stations throughout the property.

Washer, dryer, dishwasher, gas stove, refrigerator, forced-air gas furnace, central air.

Yes, please contact the Leasing Office for details.

Yes, our shortest lease term is 6 months.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

Due to COVID-19 we will no longer be able to accept packages in our office.

There are no quiet hours. We charge a fee to rent our community building.


Appointments are preferred, but walk-ins are still welcomed.

On-site during weekday business hours.

Online at

Security Deposit, Administrative Fee, pro-rated rent, pet fee, pet rent, internet, basic cable and carport.

With a bank account, debit card, or credit card online, Walk-In Payment System (WIPS), or mail directly to the business office.

Through Resident Services

Yes, to pay online with debit or credit cards.

No, but it's strongly encouraged.

Gas for heating, cooking and hot water, along with water, sewer, trash services.

Contact Consumers Energy for electric.

Guests are allowed, please be courteous.

Yes, you would need to pay a new security deposit to the new community that you are moving into.

We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.


Everything. Groceries, pharmacies, restaurants, churches, parks, shopping, banks, movie theater, and doctor's offices.

Kentwood Public Schools

Yes, the Paul Henry Bike Trail.

Meijer, Family Fare, Walgreens, Apple Valley, Target, Staples.

Biggby or Starbucks are both are a quarter of a mile or less away.


West of Kalamazoo Ave. between 60th and 68th St.

60th and Kalamazoo, just north of M-6 Highway.

Didn't find an answer?

Our team is always ready to answer your questions.