Frequently Asked Questions
Our apartment community falls within the Kentwood Public School District.
Yes, there is a local public transportation system that operates near our community.
Our apartment community offers free parking spaces for our residents.
If packages are unable to be delivered to your apartment, they can be held at the leasing office until you're able to pick it up.
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
Gas, water, sewer and trash services are included in the monthly rent.
You can choose Bloom Broadband as your provider for both Internet and Cable services.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
RULES AND GUIDELINES
Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
The best community to live in. Always professional, friendly and I love how they make sure curb appeal is topnotch!! Even if I need something as simple as a light bulb changed, they are quick to respond. If you are looking for a great place and community to live in, The Crossings is your new home!!! - Valerie- Google
My fiancé and I have been living here for the past four months now and it’s been a great experience! We have requested two orders for maintenance so far and they have been so quick to get to it! It’s beautiful here and the office staff is very kind. I don’t understand many of the low scored reviews. - Brooke- Google
We have been here just over four years and we think this place is a wonderful rental community! The staff and Maintenance crew have always been top notch! - John- Google
I’ve been here about two months now and so far I love it! Maintenance has been on time with any requests, they seem to keep up with everything very well and my neighbors seem cool so far! It’s very peaceful. - Nashanti- Google
The Crossing is a great apartment community to live in. I have been living here for 2 years and I have to say that everyone here is professional and they genuinely care about their residents and the up keep of the community. I have never had to wait if something needed to be done in my apartment. They respond quickly and professionally and they get the job done right!! If you are looking for a great place to live I highly recommend...very close to shopping and restaurants... - Val- Google
Great place to call home! The maintenance team stays on top of what needs done. The office staff is friendly and quick to respond. I absolutely adore the new construction. Every location is within reach and we are close to highway access, while remaining secluded from it all. I love it here! - Resident- Google
This apartment & whole experience has been nothing but wonderful...Maintenance has been super great, quick and super helpful. Our apartment moving in was way better than we expected. We moved into a one bedroom apartment with all of the amenities inside, wonderful layout. Most importantly, Shirley, our leasing agent was SO helpful with the whole process, very responsive & made our moving experience so much more easier and enjoyable...the crossings is by far the best...!! - Lexi- Google
I highly recommend The Crossing Apartments. My model is newly renovated and is very nice. Our leasing agent was very helpful with the whole process. I’m glad to call The Crossing home. - Christopher- Google